Terms and Conditions

Last updated: October 2026

1. Introduction

These Terms and Conditions apply to all work carried out by JJB Heating & Cooling Ltd, a limited company registered in England and Wales (company number 07968748), based in Dartford, Kent, serving SE London and Kent.
By agreeing to work with us, you accept the terms set out on this page. These terms apply to both residential and commercial customers unless otherwise stated.
They are designed to ensure clarity, fairness and a positive working relationship between you and us. If you have any questions or would like to discuss specific clauses, please get in touch before work begins.

We provide boiler installations, air conditioning installations, central heating and plumbing installations, and electrical work. A full description of our main services can be found on our services page.
All services are provided with reasonable skill and care, in line with industry standards.
We reserve the right to update or modify our service offerings at any time, but will always honour any agreed works as set out in your quotation.

All quotes are provided free of charge and are valid for 30 days from the date of issue, unless otherwise agreed.
Quotes are based on the information you provide at the time and may be revised if the scope of work changes. Any additional work required will be discussed and agreed with you before it is carried out.
Pricing includes labour, materials and VAT (where applicable) unless stated otherwise.
Any unforeseen issues discovered during the work that may affect the cost will be discussed with you immediately.

A deposit of 25% may be required before work begins. This secures your booking and covers initial material costs.
Final payment is due on completion of the agreed work unless otherwise stated in writing.
Payment can be made by bank transfer.
Late payments may result in additional charges, including interest as allowed under the Late Payment of Commercial Debts (Interest) Act 1998 where it applies.
We reserve the right to pause or cancel works in cases of non-payment.

You agree to provide clear access to the work area, as well as water, power and any other essentials needed to carry out the work.
You must tell us about any known hazards or risks that may affect the work.
Any delays caused by lack of access or other customer-related issues may result in additional costs.
If you have pets, valuables or delicate furnishings, it is your responsibility to make sure they are protected or moved out of the work area.

If you wish to cancel or postpone a scheduled job, please give at least 5 working days' notice. Cancellations made with insufficient notice may result in a cancellation fee to cover lost time or materials.
In the unlikely event that we must reschedule your job due to unforeseen circumstances, we will give as much notice as possible and work with you to find a suitable new date.
We are not liable for delays caused by factors beyond our control, such as adverse weather, material shortages or third-party delays.

We stand by the quality of our work. All labour comes with a 12-month workmanship guarantee, covering defects due to poor workmanship.
Materials are covered by the manufacturer's warranty where applicable.
If you notice any issues after completion, please contact us straight away so we can investigate and put them right.
Guarantees do not cover damage caused by misuse, neglect, third-party interference or wear and tear. We aim to resolve snagging issues quickly and efficiently.

We hold public liability insurance; details are available on request.
While we take care to protect your property, we are not liable for minor cosmetic damage or for any pre-existing faults or issues.
You are responsible for ensuring any necessary permissions, licences or consents (such as planning permission or landlord approval) are in place before work starts, unless we have agreed in writing to obtain them for you.

We collect and use your personal data only as required to deliver our services. This may include your name, address, phone number, email and job-related information.
Your information will not be shared with third parties without your permission, except with the service providers we use to handle enquiries and deliver your job (listed in our Privacy Policy) or where legally required.
We take all reasonable steps to protect your data in line with UK GDPR. For full details, see our Privacy Policy.

These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.
These terms do not affect your statutory rights as a consumer.
Should any part of these terms be found unenforceable, the rest of these terms will remain valid and enforceable.

JJB Heating & Cooling Ltd, Dartford, Kent. Call 07896 000354 or message us on WhatsApp. You can also contact us through this website.